If you’ve ever talked to the brand, you’ve talked to us.
FRONT DOOR
The challenge isn’t small! Leroy Merlin, with over 45 stores across Brazil plus its e-commerce platform, is a national leader in construction materials, finishes, decor, and more. Our work with Leroy Merlin began in 2019 with the mission to engage customers and potential customers through all the brand’s online channels and monitor its social media presence.
LEROY MERLIN'S RENOVATION TIME
Along the way came the pandemic, and since then, many people have become more concerned about and invested in their homes. With houses full, Leroy Merlin’s audience grew – and so did our mission to engage with many, many more people. We needed to respond as quickly as possible on the brand’s social media, e-commerce platform, third-party blogs, and mentions on other sites, among other channels.
HOUSEHOLD TASKS
What we do in Leroy Merlin’s digital communication.
Performance monitoring
Social media monitoring
Opportunity identification
Crisis management
of 150K annual interactions get responses.
is our average response time - incredible for a company with such high interaction volume.
Whether an online comment is positive or negative, we're there to monitor and help guide decision-making.
