Always-on monitoring
Who are your brand lovers, and who are the detractors? What are people saying about your competitors? Consumers keep changing, the market keeps innovating, threats and opportunities continue to emerge and we keep monitoring whatever is necessary for your brand to stay ahead.
How does it work?
Monitoring is a crucial part of any social media strategy, and it can be enhanced with tools and methodologies that complement other customer service actions. Through automated data collection on social media, we organize, process, and analyze data about your brand.
What do you get?
- Monitoring tool setup;
- Development and refinement of tag plans;
- Crisis alerts;
- Dashboard with everything being said about your brand or products online;
- Competitor analysis;
- Topics that engage your audience;
- Insights on complaints, praise, and opportunities.